• Contact Center.

    Malmö & Barcelona
    Contact Center image
  • Contact Center.

    Malmö & Barcelona
    Contact Center image

Welcome.

ONE Contact is a leading Contact Center in the Scandinavian market since 2002. With approximately 200 employees we handle over 300 000 customer interactions in more than 10 languages each month. Our head office is in Malmö and we also have a large office in central Barcelona with over 150 agent seats. ONE Contact has a turnover of around 60 million SEK per year.

Get to know us.

  • OUR TEAM
  • OUR PROCESS
  • Our Story
  • Daniel SellingCEO

    +46 858740300
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    Josef WallgrenCTO

    +34 671511983
    +46 858740307
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    Valon MejzinolliSales Manager

    +46 764007000
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    Marika SmolanderTelemarketing Manager

    +34 671511846
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    Henrik HolmgrenSite Manager Malmö

    +46 735170175
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    Malene GludProject Manager

    +46 735170179
    +46 858740500
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    Maria LannegrenCustomer Service Manager

    +34 672283671
    +46 858740200
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  •  
    1.
    Consult

    We know the business well. Our specialized team will cooperate with you to analyze your needs for customer interactions such as Sales, Customer Service, E-mail & Chat support.

    2.
    Preparation, Integration and Training

    The key to a successful project is thorough preparation. We will integrate your existing systems with our own infrastructure to maximize efficiency. Our experienced teamleaders and coaches will train our operators with the knowledge needed for your project.

    3.
    Launch and Follow-up

    When the project is launched, it is important to have continuous feedback and detailed reporting. We will keep you constantly updated with the results and feedback for the project

  •  

    ONE Contact has a management team with many years of experience in the industry and above all an pool of talented agents that with their expertise will raise our clients' business to a new level.

    We are committed to our customer assignments and ONE Contact's clients should feel that we do our utmost to make their particular projects a success.

Our Expertise.

We can offer customer interaction solutions to suit all your needs.

Customer Service

With keywords such as smart, flexible and cost effective, we live by a structure with quick responses, a quality that is second to none and can quickly scale project for your business needs.

Sales

We've worked with telemarketing and sales since the beginning of 2002. Our strength is that we work with few projects and high quality. We can handle new customers, existing customers, meeting booking and B2B.

Staffing

We can provide you with experienced and trained staff in all our business areas. Not only do you get experienced staff we can even give history such as attendance, income and education.

E-mail & Chat Support

Using our in-house developed systems for E-Mail and Chat we can customize solutions so that your customers are treated nicely and their cases handled efficiently.

 

Looking for work.

We offer a stimulating work environment with secure working conditions which you as a colleague, is our greatest asset. We are certified by the trade association Contact with high demands on working conditions, and that we possess a collective agreement with an occupational pension.

The profile we're looking for is a social person who likes fast environments where customer contact is at the center. You can work independently in a fast pace to achieve your personal goals while you are a team player who helps to improve the teamwork.

Do you recognize yourself on these points? Do not hesitate to apply for our available positions below in Barcelona and Malmo.

Job Vacancies

Send your application with your CV and personal letter to:

For jobs in Barcelona: This email address is being protected from spambots. You need JavaScript enabled to view it.
For jobs in Malmö: This email address is being protected from spambots. You need JavaScript enabled to view it.

We've tried to call you.

We are contacting individuals and companies on the behalf of our clients to offer products or services. In exceptional cases there may be a problem with our telephony platform and it may seem like there's nobody on the other end. Should this occur more than once, we'd appreciate if you contact us.

Please note that in some cases we are calling phone numbers that are registered in the Swedish NIX register. If you are NIX registered and we have called, it is likely that you are an existing customer or have recently been a customer to one of our clients. For more information please visit nixtelefon.org

If you do not wish to be contacted by us again, please fill in the form below..

What our employees are saying.

"Tack One Contact! Ni har givit mig oförglömliga minnen med vänner jag behåller för livet. Min tid på One var bortom alla förväntningar. Om du vill förändra ditt liv till det bättre, gör som mig och vallfärda till det mest underbara kontoret i Barcelona! Kramar!" - Sabina

"Bästa sammanhållningen jag varit med om på en arbetsplats! Bra möjligheter och roligt!" - Daniel

"Barcelonas vassaste kontor och VÄRLDENS bästa människor " - David

"Världens härligaste arbetsplats! ❤❤❤" - Evelina

"Bästa arbetsplatsen i Barcelona, helt klart" - Anton

"Bästa arbetsplatsen! :)" - Basse

"Bästa arbetsplatsen med underbara kollegor" - Channie

"5 av 5 toast" - Johanna

"Glada människor och skönt liv!" - Emanuel

"Utsökt arbetsplats!" - Ulph

  • Föreningsgatan 15
    Malmö, 211 44
  • Carrer de Padilla 323, entresuelo 67
    Barcelona, 08025
  • +46 8 587 40 500
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

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